Customer Experts

Engineering

Challenge

Service and spare parts become an increasingly large part of this industryʼs business. Knowing the details of its customersʼ production processes become a key to competitive advantage. 

Solution

Customer Experts worked for a market leading engineering company analyzing their revenue. Adding expertise about its customersʼ production processes resulted in a unique sales approach. Knowing success factors of its customersʼ production processes enabled our client to focus on main services and spares. Effective cost management and design decisions lead our client to regain business volumes from Far East competition. 

Success

Revenue of key spare parts recovered and even surpassed pre-crisis levels.

back to overview